Managed Network
Choose who owns the network when it breaks
Watch alerts your team. Manage adds remediation and routine changes. Optimize adds performance and continuity work across your agreed network scope.
Three levels of network ownership
Monitored 24x7 at every tier. Pick how much of the fixing, changing and continuity work we own.
Watch
“We wake you up when it breaks.”
- 24/7 up/down monitoring with alerts to your team
- Asset tracking and inventory reporting
- Automated daily configuration backups
- Quarterly scheduled firmware updates
Manage
“We fix it, maintain it, and secure it.”
Everything in Watch, plus- Unlimited remediation of network outages
- Unlimited firewall rule, VLAN and SSID changes
- Managed firewall web-content filtering and threat prevention
- Vendor liaison: ISP, Cisco, Fortinet, Meraki, Palo Alto
Optimize
“Performance and business continuity.”
Everything in Manage, plus- SD-WAN: traffic shaping, jitter correction, multipath routing
- Annual network failover testing with validation reports
- Priority SLA with 15-minute guaranteed engineer response
- Yearly vCIO capacity and lifecycle review
Priced per site. A standard site includes two HA firewalls, one switch and two access points. Contact us for a tailored proposal.
Choosing between Watch, Manage and Optimize
Who each level is for, what happens at 3 AM, and what counts as a standard site.
What is the difference between Watch, Manage and Optimize?
Watch notifies your team: 24/7 up/down monitoring, asset tracking and daily configuration backups. Manage adds remediation - we fix outages and make firewall, VLAN and SSID changes. Optimize adds performance and continuity work: SD-WAN tuning, annual failover testing with validation reports and a priority SLA.
What happens at 3 AM when a site goes down?
Watch notifies your nominated contacts within 30 minutes for a P1. Manage acknowledges a P1 to our engineers in 20 minutes and works it to resolution; Optimize commits to a 15-minute engineer response with a two-hour resolution target. Response times are contractual and backed by service credits.
What counts as one site?
A standard site is two high-availability firewalls, one switch and two wireless access points. Additional devices at the same location are priced incrementally, so a large office or a trading floor is scoped rather than assumed.
Do we have to change our hardware vendors or carrier?
No. We work with the hardware you already run - Cisco, Meraki, Fortinet and Palo Alto among them - and we liaise directly with your ISP and vendors on your behalf.
Can we keep our internal IT team?
Yes, and Watch was built for exactly that: your team stays hands-on while we provide 24/7 eyes on glass, asset tracking and configuration backups. Manage and Optimize are for firms that want to hand network operations over entirely.
Next step
Talk through your firm's next technology decision.
Tell us what's prompting this. We'll reply within one business day with a time to discuss your priorities, responsibilities and scope.